Shipping policy
Worldwide Shipping
We proudly ship our products worldwide.
Processing Time
All orders are carefully prepared and dispatched within 1–3 business days. Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please ensure that your shipping address is entered correctly during checkout. After an order has been dispatched, we are unable to modify the delivery address.
If a package is returned to us due to an incorrect address provided by the customer or because the shipment was unclaimed, the original shipping costs and any return shipping fees may be deducted from the refund amount.
Estimated Delivery Times
Delivery times vary depending on the destination and local postal services.
United States: approximately 10–15 business days.
Please note that these delivery estimates are not guaranteed and may be affected by factors beyond our control, including carrier delays, weather conditions, customs processing, or seasonal shipping volumes.
Lost, Delayed, or Returned Shipments
All orders include tracking information so you can monitor the progress of your shipment.
In rare cases, packages may experience delays, become temporarily stuck in transit, be returned by customs authorities, or be lost by the shipping carrier. While we do not control postal services or customs procedures, we will work with you to find the best possible solution. If a shipment is confirmed as lost, please contact us so we can review the situation and determine the appropriate next steps.
For additional details, please refer to our Return & Refund Policy.
Customs Duties and Taxes
International orders may be subject to import duties, taxes, VAT, or other customs-related fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer. We do not collect or cover customs fees, import taxes, or related charges. Any delays resulting from customs inspections or clearance procedures are outside our control.
If you have questions regarding potential customs fees, we recommend contacting your local customs office before placing an order.
Order Cancellations
Orders may be canceled and fully refunded only before production or shipment begins.
Because we start processing orders quickly, cancellation requests should be submitted as soon as possible after purchase. Once an order has been shipped, we are unable to cancel it.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact us at:
info@butterflarium.com
We are always happy to assist you.
Every piece is made in our studio, so preparation takes 1-3 business days.
United States and Europe: 10-14 business days. Canada: 14-21 business days. Africa, Asia, Australia and South America: 14-40 business days. Times vary with destination and customs processing.
Shipping is free worldwide, on every order and every destination.
International orders may be subject to import duties, taxes or VAT charged by the destination country. These fees are set by local customs authorities and are paid by the recipient. Your local customs office can tell you the amount in advance.
Each piece travels wrapped in several layers of protective material, chosen so the glass stays cushioned the whole way. Your order arrives ready to hang, straight out of the box.
Yes. Every order ships with tracking. Use the number from your shipping confirmation email on our Track Your Order page to follow your parcel to your door.
Contact us with your order number and a photo of the parcel. We handle each case individually and will arrange a replacement or a refund, whichever suits you best.
Parcels are occasionally delayed or held by customs. Contact us at info@butterflarium.com with your order number and we will review the situation with you and agree on the next step.
Contact us with your order number as soon as you can. While the parcel is still with us, we can update the address for you. Once it has been dispatched, the address becomes fixed.
Orders can be cancelled with a full refund any time before production begins. Since we start work quickly, send your request as soon as possible after purchase.