Contact
Get in Touch with Butterflarium 💌🌿
We would love to hear from you! Whether you have a question about our handmade stained glass pieces, custom orders, collaborations, or simply want to share your thoughts, feel free to reach out to us through any of the channels below. ✨
Email Us
For inquiries, custom requests, and support
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Connect with our community and message us directly
💛 We typically respond within 24–48 hours. Thank you for your patience and support of handmade art! 🦋
Every piece is made in our studio, so preparation takes 1-3 business days.
United States and Europe: 10-14 business days. Canada: 14-21 business days. Africa, Asia, Australia and South America: 14-40 business days. Times vary with destination and customs processing.
Shipping is free worldwide, on every order and every destination.
International orders may be subject to import duties, taxes or VAT charged by the destination country. These fees are set by local customs authorities and are paid by the recipient. Your local customs office can tell you the amount in advance.
Each piece travels wrapped in several layers of protective material, chosen so the glass stays cushioned the whole way. Your order arrives ready to hang, straight out of the box.
Yes. Every order ships with tracking. Use the number from your shipping confirmation email on our Track Your Order page to follow your parcel to your door.
Contact us with your order number and a photo of the parcel. We handle each case individually and will arrange a replacement or a refund, whichever suits you best.
Parcels are occasionally delayed or held by customs. Contact us at info@butterflarium.com with your order number and we will review the situation with you and agree on the next step.
Contact us with your order number as soon as you can. While the parcel is still with us, we can update the address for you. Once it has been dispatched, the address becomes fixed.
Orders can be cancelled with a full refund any time before production begins. Since we start work quickly, send your request as soon as possible after purchase.